1. Acceptance of the Terms
These Terms of Use govern access to and use of the website rpbioclinica.com.br, institutional pages, the RPBioclínica Academy area, forms, iVera and other digital resources connected to RPBioclínica.
By accessing the website, browsing its pages, interacting with iVera, submitting forms or purchasing digital materials, the user declares that they have read, understood and agree with these Terms and the Privacy Policy.
2. Nature of the website and absence of emergency service
RPBioclínica’s website has an institutional, informational, educational, commercial and initial contact organization purpose. The content provided does not constitute a dental appointment, diagnosis, treatment plan, prescription, second clinical opinion, forensic report or individualized technical opinion.
The website is not intended for urgent or emergency situations. In case of intense pain, trauma, bleeding, infection, health risk or urgent situation, immediately seek in-person professional care or an appropriate health service.
3. Professional practice and ethical limits
RPBioclínica is a platform related to the work of Dra. Roberta Petali, dental surgeon, CRO/SP 146.608, with content and initiatives focused on dentistry, tissue regeneration, implant dentistry, forensic dentistry, professional education and applied intelligence.
Website information is presented in an ethical, educational and institutional manner. No information should be interpreted as a promise of results, treatment guarantee, individualized indication, substitute for clinical examination or forensic conclusion without proper technical analysis.
Any clinical, forensic, educational or technical conduct will depend on specific professional evaluation, context, documentation, anamnesis, examination, appropriate indication and compliance with applicable rules.
4. Use of iVera
iVera is an initial support tool for organizing contact. It may help read the message, suggest routing, structure a summary and facilitate forwarding to the team.
- it does not perform diagnosis;
- it does not prescribe conduct;
- it does not schedule appointments automatically;
- it does not conclusively evaluate exams or documents;
- it does not replace a qualified professional;
- it does not issue reports, forensic opinions or legal guidance.
The user is responsible for the information submitted. Sensitive data, complete clinical documents, legal documents, third-party images or confidential information should not be sent before the team provides express guidance on the appropriate channel.
5. Forms, registration and information submitted
Contact forms and digital flows may request data such as name, email, phone/WhatsApp, subject, message, interest area and initial context. The user must provide truthful, current and legitimate information.
RPBioclínica may refuse, not process, limit or delete messages that are incomplete, offensive, automated, fraudulent, duplicated, incompatible with the purpose of the channel or that contain third-party data without legitimate justification.
6. RPBioclínica Academy
RPBioclínica Academy has an educational, technical and professional development purpose. Courses, protocols, classes, e-books, checklists, models, presentations, recordings and other materials are provided for study and professional support, within the limits informed on each offer page.
Educational content does not replace professional training required by law, professional liability, clinical judgment, analysis of each case or compliance with ethical, regulatory and legal rules applicable to dentistry.
7. Payments, access and digital materials
When digital materials, courses or paid content are offered, specific commercial conditions will be presented on the offer page, checkout or purchase confirmation, including price, access method, delivery, support, validity, refund rules and any applicable limitations.
Payments may be processed by third-party platforms. RPBioclínica is not responsible for failures, unavailability, chargebacks, fees, anti-fraud rules or external policies of payment providers, without prejudice to support within reasonable technical and operational limits.
8. Intellectual property
All content on the website, including texts, images, photographs, videos, protocols, classes, e-books, checklists, visual identity, source code, layouts, flows, prompts, trademarks, names, materials and Academy resources, is protected by copyright, personality rights, trademark rights and applicable intellectual property rules.
It is prohibited to copy, reproduce, remove branding, distribute, resell, adapt, publish, share in groups, mirror, embed in another website, commercially use, train artificial intelligence models, create derivative works or exploit any RPBioclínica content without prior, specific and written authorization.
Acquisition or access to digital material does not transfer any intellectual property, image, trademark, code, methodology, database, visual identity or commercial exploitation rights. It only grants a limited, personal, revocable, non-exclusive, non-sublicensable and non-transferable license of use, according to the conditions informed at the time of purchase.
9. Prohibited conduct
The user undertakes to use the website in good faith, for lawful purposes and with respect for security, privacy, professional ethics and RPBioclínica’s reputation. The following conduct is prohibited, among others:
- using the website, iVera or forms for spam, fraud, abusive prospecting, data scraping, reverse engineering, unauthorized automation, overload, vulnerability testing without authorization or attempts to bypass captcha and submission limits;
- submitting false, offensive, discriminatory, unlawful, defamatory, threatening, sensationalist, abusive, unsolicited commercial or third-party content without authorization;
- attempting to access restricted areas, private files, settings, keys, logs, technical endpoints, databases, directories, internal scripts or any component not made public;
- interfering with the operation of iVera, forms, cookies, security mechanisms, emails, protocols, browser/IP blocks or anti-abuse controls;
- submitting exams, records, court documents, third-party images, data of minors or sensitive data without legitimacy, authorization or express guidance from the team;
- copying, photographing, recording screens, reusing, republishing, selling, training AI or exploiting RPBioclínica content, photos, trademarks, Academy materials, texts, flows or visual identity without authorization;
- practicing any conduct contrary to legislation, the Dental Code of Ethics, good faith, good customs, information security or these Terms.
Violation of these rules may result in temporary or permanent blocking, non-processing of the request, log preservation, communication to platforms, providers, authorities or competent councils, content removal and applicable legal measures.
10. Links, platforms and third-party services
The website may contain links to third-party platforms such as checkout, payment, WhatsApp, social networks, technology providers, hosting, security tools and related services.
RPBioclínica does not fully control third-party environments and is not responsible for external policies, practices, unavailability, failures, changes, charges or content. The user should review the terms and policies of each platform before using them.
11. Limitation of liability
RPBioclínica makes reasonable efforts to keep the website available, secure, updated and functional. However, it does not guarantee uninterrupted availability, absolute absence of errors, compatibility with all devices, complete elimination of digital risks or permanent operation of third-party services.
To the maximum extent permitted by applicable law, RPBioclínica will not be liable for damages arising from improper use of the website, isolated interpretation of educational content, improper submission of sensitive information, connection failures, third-party unavailability, external attacks, force majeure or breach of these Terms by the user.
12. Privacy and data protection
Personal data processing by RPBioclínica will follow the Privacy Policy available at rpbioclinica.com.br/en/privacy. Use of the website implies awareness that data may be processed for service, security, protocol recording, contact organization, abuse prevention and compliance with legal obligations.
When submitting third-party data, the user declares that they have authorization, legal basis or legitimacy to do so and is responsible for any violations.
13. Changes to the Terms
RPBioclínica may update these Terms at any time to reflect legal, technical, commercial, operational or institutional changes. The current version will be published on this page, with the update date indicated.
Continued use of the website after a new version is published will be interpreted as awareness of the updated Terms.
14. Legal protection, logs and evidence preservation
RPBioclínica may use proportional security mechanisms, including necessary cookies, browser identifiers, IP address, date and time, technical logs, temporary blocks, attempt limits, captcha, protocols and consent records, to protect its channels against abuse, fraud, automation, duplicate submissions, misuse and security incidents.
In the event of suspected violation of these Terms, attempted intrusion, improper copying, abusive use of image or content, fraud, submission of third-party data without legitimacy, administrative, judicial, ethical or regulatory dispute, RPBioclínica may preserve technical records and other evidence for the period necessary to exercise rights.
The user agrees that protocol records, emails, technical logs, consent history, submission time, IP and browser identifiers may be used to prove requests, support security, audit, respond to competent authorities and defend rights.
15. Image, photographs, portraits and professional identity
Photographs, portraits, professional images, visual identity, names, titles, trademarks, presentation elements and materials linked to Dra. Roberta Petali and RPBioclínica are protected by personality rights, copyright, image rights, intellectual property and applicable law.
It is prohibited to copy, save, edit, remove context, use in ads, profiles, pages, training, presentations, AI tools, catalogs, commercial materials, marketing pieces, publications or any other public or private use without prior, express and written authorization.
Technical measures such as click blocking, hotlink protection, logs and resolution reduction may be used to hinder misuse, without representing waiver of rights if the image is still captured by screenshot, cache, browser or other means.
16. Ethical rules, dental advertising and absence of promise
RPBioclínica’s communications are institutional, educational and informational, observing Brazilian law, the LGPD, the Consumer Protection Code, the Civil Code, the Brazilian Internet Civil Framework, copyright and industrial property laws, as well as ethical rules applicable to dentistry.
No website content, iVera interaction, Academy material, social media content or digital material should be interpreted as a promise of results, guarantee of success, diagnosis, prescription, definitive quote, individualized indication, irregular patient solicitation, sensationalism, abusive self-promotion or substitute for evaluation by a qualified professional.
Clinical outcomes depend on individual evaluation, appropriate indication, biological conditions, habits, history, exams, documentation, technical execution, maintenance and professional follow-up. Educational materials and digital content are for information and organization, not for isolated clinical decision-making.
17. Applicable law and jurisdiction
These Terms are governed by the laws of the Federative Republic of Brazil. Any disputes will preferably be resolved administratively and consensually. If this is not possible, the competent forum will be elected according to the rules of applicable Brazilian law.
Last updated: July 4, 2026.